Refund policies vary for specific Products. Please see below for product-specific policies

• 30-Day Money Back Guarantee (Furtrieve Pro or Purrtrieve): If at any time within 30 days of purchasing Your Furtrieve Pro or Purrtrieve You are not completely satisfied, You may return it to Furtrieve for a refund. Please note the 30-day guarantee applies only to the Furtrieve Pro and Purrtrieve devices. It does not apply to any other Furtrieve products. In addition, this guarantee applies only to orders made through Furtrieve’s webstore at Furtrieve.com and only to fees paid for Your Furtrieve device. The guarantee does not apply to funds paid for any Services. However, a pro-rated refund will be issued for any unused months remaining in the Services subscription period which were pre-paid for under a 1-year or 2-year plan. To request a refund for Your Furtrieve, simply contact Furtrieve Support within 90 days of the date of Your purchase to request a full refund. Furtrieve Support will provide You with a RMA for your return. Make sure to indicate You are requesting to return a Furtrieve. After receiving Your RMA, package Your Furtrieve and send it to Furtrieve’s warehouse, following the instructions provided. About 2 weeks after Furtrieve receives Your Furtrieve, Furtrieve will process a refund using Your original method of payment.

Please note that to qualify for a refund, all of the following conditions must be met:

• Returned Product must be packed in its original packaging including all accessories that shipped with the Product, and Returned Product must be undamaged and in good working condition.
• A RMA must be requested from Furtrieve’s customer service team within 30 days (for Furtrieve) of Your purchase date and the Product must be received by Furtrieve within 10 days after issuance of the RMA.
• Shipping and handling charges and taxes paid (e.g., state) are not refundable.
• You are responsible for shipping charges and shall assume all risk of loss or damage to the Product while in transit to Furtrieve. Furtrieve recommends that You use a tracking service for Your protection.

Please do not send Furtrieve the Product before requesting a return, as this may delay You getting Your refund. Make sure You ship the Product to Furtrieve immediately, as Furtrieve must receive it within 14 days of the return authorization date to process the refund. Associated shipping fees are not eligible for a refund under Furtrieve’s Money-Back Guarantee policies. If the Product is damaged due to reasons that are not covered by Furtrieve’s warranty, it is not eligible for a refund.